HP Troubleshooting Tips

Resolving common HP printer setup issues quickly

123 hp com setup & Troubleshooting – Solve Common Problems

Find quick solutions to common HP printer issues. Follow the steps below to resolve problems efficiently.

1️⃣ HP Printer Not Connecting to WiFi

  • Ensure your printer is in WiFi Setup Mode (Press and hold the Wireless button until the light blinks).
  • Restart your WiFi router and bring the printer closer.
  • Reconnect via HP Smart App or Control Panel (Settings > Wireless Setup).
  • Check if your router has MAC address filtering enabled; if yes, add your printer’s MAC address to the allowed list.

2️⃣ Printer Not Printing (Offline Issue)

  • Check if the printer is set as Default Printer (Control Panel > Devices & Printers > Right-click your printer > Set as Default).
  • Restart the Print Spooler service (Run services.msc > Find Print Spooler > Right-click and Restart).
  • Uninstall and reinstall drivers from 123 hp com setup.
  • Disable SNMP status monitoring in printer properties if your printer is connected via a network and showing offline.

3️⃣ HP Printer Driver Installation Failed

  • Download the correct driver version from 123 hp com setup based on your OS.
  • Disable antivirus/firewall temporarily while installing.
  • Run HP Print and Scan Doctor tool to diagnose installation issues.
  • Try installing the driver in Compatibility Mode if you are using an older Windows version.

4️⃣ Paper Jams and Misfeeds

  • Check for torn paper bits inside the paper tray and rollers.
  • Align the paper stack properly before loading.
  • Use the correct paper size and type as recommended in the HP manual.
  • Avoid overfilling the paper tray; keep it at 75% capacity to prevent jams.

5️⃣ Poor Print Quality (Blurred or Faded Prints)

  • Check ink/toner levels in the HP Smart App or Printer Control Panel.
  • Clean printheads via Printer Settings > Maintenance > Clean Printhead.
  • Use genuine HP ink cartridges for the best performance.
  • Try adjusting print density settings in the printer driver for sharper output.

6️⃣ HP Printer Not Scanning

  • Ensure HP Scan software is installed correctly.
  • Check the scanner glass for dust or smudges.
  • Try scanning using the HP Smart App.
  • If scanning via WiFi, ensure the printer’s IP address is set to static instead of dynamic

7️⃣ USB Printer Not Detected

  • Try a different USB cable and port.
  • Update USB drivers on your computer (Device Manager > USB Controllers).
  • Reinstall the HP printer driver from 123 hp com setup
  • Check if the USB port is set to power-saving mode and disable it in Device Manager.

8️⃣ HP Printer Printing Blank Pages

  • Remove and reinstall ink cartridges.
  • Run the Print Head Cleaning cycle from the printer settings.
  • Use HP Diagnostic Tools to identify ink flow issues.
  • Set paper type correctly in printer settings to avoid improper ink distribution.

9️⃣ Mobile Printing Not Working (HP Smart App Issues)

  • Ensure your phone and printer are on the same WiFi network.
  • Restart the HP Smart App and update it.
  • Clear app cache or reinstall the HP Smart App.
  • Check if your phone’s private DNS is enabled; if yes, disable it and try again.
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