123 hp com setup & Troubleshooting – Solve Common Problems
Find quick solutions to common HP printer issues. Follow the steps below to resolve problems efficiently.
1️⃣ HP Printer Not Connecting to WiFi
- Ensure your printer is in WiFi Setup Mode (Press and hold the Wireless button until the light blinks).
- Restart your WiFi router and bring the printer closer.
- Reconnect via HP Smart App or Control Panel (Settings > Wireless Setup).
- Check if your router has MAC address filtering enabled; if yes, add your printer’s MAC address to the allowed list.
2️⃣ Printer Not Printing (Offline Issue)
- Check if the printer is set as Default Printer (Control Panel > Devices & Printers > Right-click your printer > Set as Default).
- Restart the Print Spooler service (Run services.msc > Find Print Spooler > Right-click and Restart).
- Uninstall and reinstall drivers from 123 hp com setup.
- Disable SNMP status monitoring in printer properties if your printer is connected via a network and showing offline.
3️⃣ HP Printer Driver Installation Failed
- Download the correct driver version from 123 hp com setup based on your OS.
- Disable antivirus/firewall temporarily while installing.
- Run HP Print and Scan Doctor tool to diagnose installation issues.
- Try installing the driver in Compatibility Mode if you are using an older Windows version.
4️⃣ Paper Jams and Misfeeds
- Check for torn paper bits inside the paper tray and rollers.
- Align the paper stack properly before loading.
- Use the correct paper size and type as recommended in the HP manual.
- Avoid overfilling the paper tray; keep it at 75% capacity to prevent jams.
5️⃣ Poor Print Quality (Blurred or Faded Prints)
- Check ink/toner levels in the HP Smart App or Printer Control Panel.
- Clean printheads via Printer Settings > Maintenance > Clean Printhead.
- Use genuine HP ink cartridges for the best performance.
- Try adjusting print density settings in the printer driver for sharper output.
6️⃣ HP Printer Not Scanning
- Ensure HP Scan software is installed correctly.
- Check the scanner glass for dust or smudges.
- Try scanning using the HP Smart App.
- If scanning via WiFi, ensure the printer’s IP address is set to static instead of dynamic
7️⃣ USB Printer Not Detected
- Try a different USB cable and port.
- Update USB drivers on your computer (Device Manager > USB Controllers).
- Reinstall the HP printer driver from 123 hp com setup
- Check if the USB port is set to power-saving mode and disable it in Device Manager.
8️⃣ HP Printer Printing Blank Pages
- Remove and reinstall ink cartridges.
- Run the Print Head Cleaning cycle from the printer settings.
- Use HP Diagnostic Tools to identify ink flow issues.
- Set paper type correctly in printer settings to avoid improper ink distribution.
9️⃣ Mobile Printing Not Working (HP Smart App Issues)
- Ensure your phone and printer are on the same WiFi network.
- Restart the HP Smart App and update it.
- Clear app cache or reinstall the HP Smart App.
- Check if your phone’s private DNS is enabled; if yes, disable it and try again.
Official HP Links
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